Maaco Collision Repair & Auto Painting

Reviews about Maaco Collision Repair & Auto Painting

• Michael Mclean

  Nov, 27 2018
  ★ ★ ★ ☆ ☆
  The price was good and the guy I dealt with was pretty good and knowledgeable. However, when I dropped the truck off there was some extra things that needed to be done which raised my estimate, I agreed, that was fine. They day I was promised, truck was not ready which I kind of expected. Following day, I went there, truck again was not ready and paint runs under like 10 rivets, lost another day. The extra work needed done was also untouched and when I addressed this, it was basicalled denied thats what the extra $900.00 was for. I was told the entire hood would need to be redone in order for that, which wouldve meant more time. Still today Im finding spots on my truck that feel like sandpaper. I recommend if you go there to expect extra time and any additional work get detailed in writing what its for before they start the job. Thats where I made my mistake.
• Robert Hollenfer

  Jul, 17 2018
  ★ ☆ ☆ ☆ ☆
  Not worth a star. I tried to give this Macco my business. At first I was supplying the hood for a 2006 Honda Pilot. I got a good quote for the paint job, but when I called back to see what it would cost if they supplied the hood I got derailed by a receptionist who sounded like she was 14 years old and knew nothing about nothing. When I first called she was very helpful e.g. got the service manager or the owner who promptly and very professionally quoted me for the paint job, but OMG... when I called back to get an estimate for the hood itself- it went silent. I tried calling back a couple of times getting the same 14 year old receptionist who kept telling me the manager or service manager was with a customer giving another quote. That when on for three hours before I called Macco headquarters and lodged a complaint. Macco told me they would call the manager / owner and I could expect a call by 5:00pm EST. Never got one!! Glad I didn't go there after all... Very Bad experience after all was said and done. I'm sure the paint job would have been worse. Next time call your customers back; you just might be able to create a business that actually works.
  
  Very disappointed from the top levels down...
  
  Rob H

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